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FAQs

Please find all of our FAQs below.

Can’t find your answer? Send us an email at info@leedsunionevents.com.

We check emails from 9am-5pm Mon-Thurs and 9am-4pm on Fridays.

Covid Guidelines

Please see our updated Covid entry requirements here.

Ticketing

We accept Visa, Mastercard, Switch/Maestro, Solo and Visa Electron.

Check your junk mail first of all in case it’s there waiting for you.

If it doesn’t seem to be there either, drop us an email on ticketing@leedsunionevents.com with the name you booked the ticket under and the event name and we’ll be able to help.

If you didn’t buy your ticket with us, please head back to your point of purchase’s support team!

Don’t worry – it happens.

If you drop us an email at ticketing@leedsunionevents.com with the name you booked your ticket under and the event, we’ll be happy to help.

Unfortunately we can’t refund any tickets unless the event is cancelled or postponed.

We’ve got more information on this available in our terms and conditions.

If you ordered your ticket through us please contact ticketing@leedsunionevents.com.

Didn’t buy with us? Head back to your point of purchase and their support team will be happy to help.

We’re a venue for everyone in Leeds, so unless the events says ‘students only’, consider yourself invited!

If the gig is marked as sold out it is unlikely that there will be more tickets available.

Keep an an eye out on our social channels; this is where we’ll announce if any more tickets have been released!

There sure are. We have two bars called Terrace and Old Bar. So whether you want to grab some grub, a pint, or sit out in the sun. We’ve got you covered.

Find out more about them under our Food & Drink tab.

You’ll find us directly outside of the venue space.

Our Box Office opens 15 minutes before the event is due to start.

If the event isn’t sold out then we’ll sell tickets on the door. Give us a call to double check and we’ll be happy to assist you.

Venues & Events

On 12th July 2021 nightclubs and other venues with large crowds were urged to make use of the NHS COVID Pass, which shows proof of vaccination, a recent negative test or natural immunity as a means of entry. Although COVID-status certification is not currently mandated by law, the latest Government guidance states that venues such as ours – where people are likely to be in close proximity to others outside their household – are encouraged to use the NHS COVID Pass to certify COVID status for all visitors. For entry to Live music events at Stylus within LUU, you will need to demonstrate your COVID-19 status by providing either:

Proof of full vaccination – both doses received (with the second at least 14 days prior to the arrival at the venue) or NHS exemption medical certificate.  Proof of vaccine status can be obtained by using the NHS App which we recommend you download and set up in advance of your visit to the venue.

OR

Proof of a negative NHS Rapid Lateral Flow Test (such test to be taken within 24 hours prior to attending the event at the venue); or Proof of natural immunity based upon a positive PCR test within 180 days of arrival at the venue (and after the 10-day self-isolation period following the result) or NHS exemption medical certificate.

We expect that government guidance related to attending nightclubs and other venues may change in the coming weeks and months. Whilst this information is correct at this time we strongly recommend checking the criteria for attending events prior to the event taking place to check that any requirements for access have not changed.  We reserve the right to refuse entry to our venue should the appropriate proof of covid status not be provided.  The entire responsibility for ensuring the correct proof for entry is provided lies with the ticket holder. We will endeavour to communicate any updates or changes and will always display the most up to date requirements on our website but we hold no responsibility for the appropriate proof not being provided should entry be refused.

The closest location for drop-off and collections is the corner of Lifton Place & Cromer Terrace.

View building on Google Maps.

Head to our About Us page where there’s information on how to find us.

See you soon!

It sure is. Our venues have lifts to all floors and facilities for disabled guests.

Head over to our Accessibility page for more information.

There’s a limited amount of off-street parking next to the venue. There is a Council-run carpark at Woodhouse lane (LS 2 3AX) within walking distance.

Our club nights are over 18s only, and most of our live gigs are under 14s to be accompanied by an adult.

If you check the individual event pages it’ll say the specific show’s age restriction.

Please note we reserve the right to check ID and refuse entry to anyone found to be under age.

Let’s help you find it!

You can contact our Help & Support on 0113 3801 400 and they’ll be happy to help.

We’re delighted you want to host your event at LUU.

Visit our Venue Hire page and let’s get the ball rolling.

We don’t receive the set times until the day of the gig.

Keep an eye out on our social channels and we’ll usually post them there when we get them.

Unless stated otherwise, all of our venues are standing venues.

If you require a seat due to medical reasons please see our Accessibility tab.

There sure is! There are several ATM’s available inside LUU.

Sorry but we don’t allow re-entry into our venue.

Once you leave you will not be allowed to re-enter. But don’t worry we’ve got everything you’d need in there, a smoking area, bars and plenty of toilets.

Sure, there are several bike racks dotted all around campus. There are some directly outside of the LUU building, so you couldn’t be closer.

If the event is in Stylus, we have a cloakroom just outside the venue doors. We will always try and make sure there is a cloakroom at our other venues.

Give us a call on the day and we’ll be happy to help!

Fruity

You sure can. There are additional Fruity tickets available from 10pm in the foyer of Leeds University Union. To make it fair on everyone, these are limited to two per person.

Unfortunately we can’t accept a photocopy or a photograph of your identification on a mobile phone. You must have a physical copy.

We accept various forms of ID but it must have a photograph, date of birth and a hologram.

We would never recommend that you buy a secondary ticket. The only way we can guarantee your entry into Fruity is by buying a ticket directly through us. There’s a chance that the ticket may be fake, invalid or already redeemed so buy through us just to be safe!

It happens. Let’s help you find it.

All lost property is handed into the Help & Support team. You can contact Help & Support on 0113 3801 400 and they’ll be happy to help.

Yes, there is a cloakroom at Stylus.

Contact Help & Support on 0113 3801 400 and they’ll be happy to help.

If you drop us an email on fruity@leedsunionevents.com we’ll be happy to help.