We accept Visa, Mastercard, Switch/Maestro, Solo and Visa Electron.
Please find all of our FAQs below.
Can’t find your answer? Send us an email at info@leedsunionevents.com.
We check emails from 9am-5pm Mon-Thurs, and 9am-4pm on Fridays.
Ticketing
Check your junk mail first of all in case it’s there waiting for you.
If it doesn’t seem to be there either, drop us an email on ticketing@leedsunionevents.com with the name you booked the ticket under and the event name and we’ll be able to help.
If you didn’t buy your ticket with us, please head back to your point of purchase’s support team!
Don’t worry – it happens.
If you drop us an email at ticketing@leedsunionevents.com with the name you booked your ticket under and the event, we’ll be happy to help.
Unfortunately we can’t refund any tickets unless the event is cancelled or postponed.
We’ve got more information on this available in our terms and conditions.
If you ordered your ticket through us please contact ticketing@leedsunionevents.com.
Didn’t buy with us? Head back to your point of purchase and their support team will be happy to help.
We’re a venue for everyone in Leeds, so unless the events says ‘students only’, consider yourself invited!
If the gig is marked as sold out it is unlikely that there will be more tickets available.
Keep an an eye out on our social channels; this is where we’ll announce if any more tickets have been released!
You’ll find us directly outside of the venue space.
Our Box Office opens 15 minutes before the event is due to start.
If the event isn’t sold out then we’ll sell tickets on the door. Give us a call to double check and we’ll be happy to assist you.
Venues & Events
The closest location for drop-off and collections is the corner of Lifton Place & Cromer Terrace.
Head to our About Us page where there’s information on how to find us.
See you soon!
It sure is. Our venues have lifts to all floors and facilities for customers with accessible needs.
Head over to our Accessibility page for more information.
There’s a limited amount of off-street parking next to the venue. There is a Council-run carpark at Woodhouse lane (LS 2 3AX) within walking distance.
Our club nights are over 18s only, and most of our live gigs are under 14s to be accompanied by an adult.
If you check the individual event pages it’ll say the specific show’s age restriction.
Please note we reserve the right to check ID and refuse entry to anyone found to be under age.
Let’s help you find it!
You can contact our Help & Support on 0113 3801 400 and they’ll be happy to help.
We’re delighted you want to host your event at LUU.
Visit our Venue Hire page and let’s get the ball rolling.
We don’t receive the set times until the day of the gig.
Keep an eye out on our social channels and we’ll usually post them there when we get them.
Unless stated otherwise, all of our venues are standing venues.
If you require a seat due to medical reasons please see our Accessibility tab.
There sure is! There are several ATM’s available inside LUU.
Sorry but we don’t allow re-entry into our venue.
Once you leave you will not be allowed to re-enter. But don’t worry we’ve got everything you’d need in there, a smoking area, bars and plenty of toilets.
Sure, there are several bike racks dotted all around campus. There are some directly outside of the LUU building, so you couldn’t be closer.
If the event is in Stylus, we have a cloakroom just outside the venue doors. We will always try and make sure there is a cloakroom at our other venues.
Give us a call on the day and we’ll be happy to help!
Items such as sharp items, drugs or drug paraphernalia, fireworks, weapons, aerosols, glass bottles, flags and banners, flammable liquids, or toxic and corrosive chemicals, are prohibited.
If found on your person, may be confiscated, resulting in refusal of your entry, and you will be escorted out of the building.
Outside food & drink is not permitted in the venue. If you require your own food or drink for medical reasons, please email access@leedsunionevents.com to arrange.
Fruity
You sure can. There are additional Fruity tickets available from 10pm in the foyer of Leeds University Union. To make it fair on everyone, these are limited to two per person.
Unfortunately we can’t accept a photocopy or a photograph of your identification on a mobile phone. You must have a physical copy.
We accept various forms of ID but it must have a photograph, date of birth and a hologram. Citizen cards are accepted.
We would never recommend that you buy a secondary ticket. The only way we can guarantee your entry into Fruity is by buying a ticket directly through us. There’s a chance that the ticket may be fake, invalid or already redeemed so buy through us just to be safe!
It happens. Let’s help you find it.
All lost property is handed into the Help & Support team. You can contact Help & Support on 0113 3801 400 and they’ll be happy to help.
Yes, there is a cloakroom at Stylus.
Contact Help & Support on 0113 3801 400 and they’ll be happy to help.
If you drop us an email on fruity@leedsunionevents.com we’ll be happy to help.